Return & Refund Policy

1. Principles of Return and Exchange

1) Returns and exchanges are only accepted if the product is defective. We do not accept returns or exchanges without a valid reason.

2) Customers must submit a return or exchange application within seven days of receiving the product. Applications submitted after this period will not be accepted.

2. Return and Exchange Procedure

1) If a customer finds a defect in a purchased product, they can contact us through the following methods:
a. Online Customer Service: Chat with our customer service team in real time on our website, providing a detailed description of the product defect.
b. Email: Send an email to support@sades.gg with the subject "Product Defect Return/Exchange Application - [Order Number]". The email must include order details, a description of the defect, and contact information.

2) After receiving the return or exchange request and confirming the product defect, we will provide the customer with the designated return address:
Address: 47 GK Laura, Laura Street, Old Balara, Diliman, Quezon City, 1119
Contact Person: Bryan Carlo Nicolas
Contact Number: +639175011928

The customer is responsible for carefully packaging the defective product and covering the return shipping cost. If the product is confirmed defective after inspection, we will cover the cost of shipping a replacement product or refunding the purchase price. If the product is not defective or the customer fails to return it as instructed, no refund or exchange will be provided.

3) After receiving the returned product, we will conduct a detailed inspection within 10 business days. If the product is found to be defective, we will provide one of the following options based on the customer’s preference:
a. Exchange: A new, identical product will be sent to the customer at no additional charge.
b. Refund: The full amount paid for the product will be refunded to the original payment method within 5 business days after inspection.

3. Additional Notes

1) Returned products must be in their original condition. Packaging, accessories, and any free gifts must also be intact. Otherwise, we reserve the right to refuse the return or exchange request or require compensation.

2) We do not accept returns or exchanges for products damaged due to improper use, accidental damage, or force majeure.

3) This return and exchange policy applies only to products normally sold on this website. Specially made-to-order products or items clearly marked as non-returnable are excluded from this policy.

4) SADES reserves the right to interpret and modify this return and exchange policy. Any changes will be effective when published on this website, and customers should adhere to the policy in effect at the time of purchase.

Warranty Policy

1. Warranty Period
The standard warranty for SADES products is 18 months. By registering the product on the official SADES website, customers will receive an additional 6 months of warranty, bringing the total coverage to 24 months.

2. Shipping Costs During Warranty
During the warranty period, the following applies to shipping costs for repairs:

1) We will cover the cost of shipping the repaired product back to the customer.

2) The customer is responsible for the cost of shipping the product to the designated repair center.

3. Repair Procedure During Warranty
If your SADES product needs repair during the warranty period, please provide the following information:

1) Serial No. (Product ID Code): Each SADES product has a unique serial number, which is crucial for tracking warranty status and history.

2) Problem Report: A detailed description of the issue, including when it occurred, under what circumstances, and any specific symptoms or error messages.

3) Product Photos: Clear photos showing the defective area or overall condition of the product. These should be taken from different angles if necessary.

4. Warranty Service Address
Please send the defective product to the following address for warranty service:
Address: 47 GK Laura, Laura Street, Old Balara, Diliman, Quezon City, 1119
Contact Person: Bryan Carlo Nicolas
Contact Number: +639175011928

5. Warranty on Repaired/Exchanged Products
Repaired or exchanged products are still covered under the original warranty period. If a repaired or exchanged product encounters another issue within the remaining warranty period, it will be eligible for further repair or replacement, provided the issue is not due to improper use, damage, or factors excluded from the warranty.